Avis Car Rental

I've always found the staff at this location to be reasonably friendly and efficient. That said, I had a frustrating experience with my most-recent rental. I had reserved XM satellite radio months ago when I made my initial reservation, but a full 12 hours after the renal began, the XM radio still wasn't working. It took three calls to Avis customer service to find someone who was able to send a reset signal. This isn't the first time I've had trouble actually getting the XM radio service that I had reserved. Why does Avis continue to offer this service if it is so cumbersome and unreliable to provide? In addition, I also discovered that the car's washer fluid must have been nearly empty when I picked up the vehicle. Had to find a gas station and buy a gallon of fluid. The car's reservoir took the full gallon, so clearly it was all but empty at the time of pick-up. Shouldn't the fluid be topped off prior to the beginning of each rental?

Worst service ever. First they gave me a car that has just been returned without fueling it or cleaning it. The car was dirty. Then, when I returned, the Italian guy in the parking was super rude. I said hello twice, he never said it back. No please, no thank you. He tried to overcharge me for gas. He wrote 3/4 instead of 7/8, because he doesn't know how to read a gas gauge. I had to make him seat in the car again to not pay extra for gas. At the counter, you don't feel welcome. Going there doesn't worth the few buck you might save compare to another location because they will try to rob you and your car will be dirty.

I rented a car from Boston and returned at the Portland, RI airport. I was charged for another day upon reviewing my credit car. When I called customer service regarding the charge, he explained that because I picked up the car 12 min early from Boston, I went over the 48 hr limit. This was not explained by the clerk at the time of the pick up in Boston, and an extremely sneaky and sly way for a company to operate. I will not be renting from AVIS again if this is how reliable customers are treated. There are plenty of other companies that put customers first.

When returning the car, all of the gas stations are out of the way of the return office. My return office was 3 blocks from my hotel. I had to drive 15 mins to get gas and another in 30 mins in traffic to get back. And yes, the needle was not quite on the full line when I turned it in. No after hours drop off, which is ridiculous. I've dropped off cars all over the world after hours and a big company like Avis can't get it together in Downtown Boston. Car was clean but I would not recommend this place.

Easy enough to find but the guy behind the counter was so miserable and not helpful at all! We booked a Ford mustang convertible (or similar) only to be told that there is 10% chance that we will be able to get that car. They only have about 4 cars to choose from despite all the ‘options’ that they say they have online. Book from the airport for more choice. He also tried to still charge us the mustang price for a lesser car but didn’t tell us what it will be!!

Basel is very kind and nice all the time.

I would like to express my deep disappointment and frustration with the customer service I received at the AVS office located at Center Plaza. My recent experience with the representative has left me extremely dissatisfied as a monthly contract renter. Firstly, I was appalled by the unprofessional and disrespectful behavior exhibited by the representative. It seemed as though he had no regard for providing a positive customer experience. Instead of offering assistance or attempting to address my concerns, he simply stated that there was only a minivan available and left me with the ultimatum to either accept it or leave. Furthermore, this is not the first time I have encountered such issues at this particular AVS location. Despite calling one day in advance to book a car exchange, I have consistently faced difficulties and inconveniences. As a loyal customer who has chosen AVS for my monthly car rentals, I find it disheartening that my needs are not being met .

Poor service. Realized into my vacation front tires were bald, one with wires showing through, a blowout waiting to happen. Roadside emergency assistance did nothing to help my family and I. I had to call five times times only to be left with no call back or roadside help. I ended up having the spare put on at my own expense (dealer informed me I was the 5th Avis customer at his shop with tire issues just this summer) and having to stay at our hotel an extra night only to drive 99 miles out of my way on the spare to exchange the vehicle at an Avis location. I lost two days of vacation in the process. Reps at Avis were unconcerned & actually told me our ‘rescue was dropped’. How this vehicle was rented with the tires in such bad shape is inconceivable.

Pickup was in basement of dark garage (lights were off). Turns out the car reeked of smoke and the front wheels were completely bald (safety issue). Shady experience. Best part was the $125 cleaning fee everyone should expect for normal use if you drop at Logan. Yikes!

OK experience with some issues getting out of the garage (first 2 tickets for exiting not working, staff support limited). Car was claimed to be issue free but had some significant scratches which may have caused issues at return without LDW. Also the car started to complain about low tire pressure during our rent which I perceive as a sign of limited maintenance activities by Avis (and is difficult to rectify in the US). Nevertheless car provided was spacious as expected and provided a reasonable driving experience.