Windsor

There is an employee that provided myself and my daughter with the best customer service we've ever experienced anywhere. She worked the fitting room and was very professional and good at her job. The way she was able to multitask and still pay attention to detail and all customer's amazed me. The employee knew the inventory which made our shopping experience more enjoyable. I liked that she asked name's and made us all feel important. She seem to genuinely like her job and did it well with a smile. Customer service overload! Thanks Lauren we'll be back!

Their employees Chloe and Hayden were the kindest and amazing help! They helped me out every step of the way possible, to me trying to find the perfect dress with multiple dresses lined up ready for me to try on, to them even writing down on a sticky note other store i should look at. In the end i found the perfect one.. if it weren’t for them i wouldn’t be celebrating in the perfect dress i’ve been looking for. Thank you again Chloe and Hayden! :)

Went in today to help my sister shop for her prom dress. Mind you, she’s a timid girl and needed help with a dress she couldn’t reach. I walked up and asked an employee with purple hair if she could help us with the dress. She flat out looked at me with an annoyed expression and walked away. Luckily a different employee was kind enough to help us and interacted with my little baby too. To the lady with the purple wig, why work here if you have no social skills? Or respect for that fact when someone politely asks for help. If you can’t even have the decency to address someone then clearly you shouldn’t be working in retail.

There was an employee at the North East mall location that was making all of the customers hang their clothes back up ON THE SALES FLOOR after trying them on in the dressing room. I refused politely and left. She had an attitude, of course. If I see her again I will be leaving her name. Worst customer service I have ever experienced.

I had a really unpleasant experience at Windsor that I feel needs to be addressed. The associate listed on my receipt as Jade was rude and completely lacking in basic customer service. Her demeanor was cold and unapproachable, which already made the shopping experience uncomfortable. On top of that, I asked another girl standing next to her if I could throw away a small piece of trash, and she told me no because it “wasn’t empty” even though it clearly was. The attitude from both of them was dismissive. There was zero effort to be helpful or kind. Honestly, it felt like they didn’t want to be there and didn’t care whether customers felt welcome. This kind of treatment makes me not want to shop at Windsor again. Do better. Hope corporate knows this is how their employees treat paying customers.

Tony was awesome! These dresses are beautiful and they have everything you need ... shoes, jewelry, hosiery & undergarments.

I came in with simple, basic questions, and the employee helping me had attitude from the start. I am certain her name was Liv or something. Every time I asked for clarification, it felt like I was bothering her or asking for too much. The tone, body language and impatience was all unnecessary. I wasn’t asking for anything complicated, but she made the whole interaction uncomfortable. I don’t understand how you can work in retail especially in a store like this and act that way. She is obviously not fit for this job and it is definitely not the level of customer service I expect, and it made me reconsider coming back.

I never have been to any store at northeast mall where there was very BAD CUSTOMER SERVICE. I went here Saturday and Sunday. Saturday took my daughter and her friend to look for dresses there was a woman who had a bad attitude and we literally watched her be rude to some young ladies that were looking for dresses. The lady in dress room with grey dress on was nice though. The Sunday me and my daughter went since she didn’t find one Saturday we got there maybe like 10 mins or 15 minutes before they closed. My daughter seen a dress she liked and the size she needed was on a mannequin doll we asked a worker that was putting dresses up if she can take it down for us instead of her responding in a nice way, she responded in a rude way and said no we’re about to close. I had never experienced customer service the way I did here. I do hope next time we go it is not like this. With this kind of customer service you will lose people coming to the store to shop.

Valentine's day afternoon. Just terrible customer service. I got to checkout and the employee saw me, but continued her chat with the man who was in the store.I didn't say anything, just had to wait.

All stars are going to Janiya, Jada & Sara for their assistance today! Was stressing trying to find an outfit it and these ladies went above & beyond to help me (lol I think they saw me panicking) anyways I appreciate them for all their help!