VOLSAR Automotive Service, Inc.

I went to Colonial Nissan down the street and the diagnostic alone was unreasonable and poorly handled. I really felt like they were just trying to milk me for whatever they could. Volsar on the other hand... breath of fresh air! George helped me through the whole ordeal in a prompt, respectful, understanding, and affordable manner. Every quote was cheaper, every time estimate was reasonable and upheld, and most importantly he came off honest. I'll only go to Volsar for my car problems. Great guys.

I've been to several mechanics over my lifetime this shop is the best. All certified mechanics, excellent prices, very honest service. I recommend this knowledgeable staff to anyone who needs quality car work without paying dealer with prices.

Been here a few times. The crew is always willing to help. I've had multiple cars fixed here and never been back for the same problem a second time. I've always said the 3 people in your life you have to be able to trust are your doctor, your tattoo artist and your mechanic. Volsar is that mechanic. Family vibes radiate honesty and integrity in everything they do. They take what is most people's worst day when their car breaks down, and make it as painless as possible with professional fast service. I would recommend them to anyone who asked. In fact I have in many instances. Thanks Volsar for all you have done!

I wanted to go here twice before leaving a review and while it's always tough to leave a good review when you had to spend more than you were expecting, I have to say, the folks at VOLSAR have been great to work with. I was recommended by a coworker as I generally do my own work/have had not great experiences with several shops in the area, and I'm glad I came here. The night time drop off location can be a little sketchy/confusing but I've never had a problem leaving it overnight. The gentleman that tends to answer the phone is nice and even remembered me (I dropped it off several weeks after the first time) and Gus greeted me both times as I left. The tech Randy was really nice and understood that I did have some of my own parts (to help lower the cost on my end a little as I didn't expect the service to be as expensive) and did an excellent job installing them. He called twice to let me know what was happening and some issues I may run into in the future and I really appreciate the honesty of these guys. I still like to do my own work when I can but it's great to know that these guys are here and able to help why I don't have the time. I would HIGHLY recommend.

Gus and his Team at Volsar are simply the BEST OF THE BEST ! I brought my car in for service and they did a outstanding job. Professional, Honest, and efficient - my vehicle runs perfectly now. Great communication and fair pricing. I definitely will be back ! Thank you Gus and Team !

It's the details that count... I've been going to Volsar for 30 years. Yesterday I had to get a battery through AAA and hadn't had a chance to reset the clock. When I got my car back today after being serviced, the clock was correct!! Thank you Gus and Carmello! And the technician who fixed my clock!

I was referred to Volsar by my neighbor. I dropped my truck off in the evening on Monday. They called to give me an estimate the very next morning, the day of the repairs. They replaced my wheel bearing, 4WD actuator, and hub assemblies on the offending wheel in just one day, for a very fair price. They were all really polite and friendly. I will definitely be back for regular maintenance. Highly recommend.

I cannot praise this shop enough. My family member broke down near Medford a few weeks ago. The towing company recommended Volsar. I spoke at length over the course of a few weeks to Carmelo and Gus. The vehicle is a 13 year-old Range Rover. They are insanely expensive to maintain and repair. Not only did Volsar fix the problems, but they sourced parts without burdening me with the cost of new ones. They saved us thousands. This shop deserves more than 5 stars.

Volsar provides top-tier technical service, and Gus's team is highly knowledgeable. While the mechanical work is reliable, the administrative side could be improved--specifically the long lead time for appointments and the high-cost relative to competitors. We plan to continue servicing our vehicles here for the time being, but the current pricing and scheduling friction make it tempting to look elsewhere.

Edit for response: ​Gus, you are mischaracterizing my request for transparency as an attack. I am an engineering professional and I rely on facts and data. I sent my email at 4:22 PM and called the shop at that exact same minute. You had not even opened or read my message when you began yelling, telling me I do not know how the real world works, and threatening to return my car in a broken state. You chose to be insulted before you even knew what I had actually written. ​My concern was never your integrity, but your reaction. As a consumer, I have the right to ask why an invoice is $419 over the market rate for the exact same parts. Instead of a professional explanation about your sourcing or warranty, you became hostile and held the repair hostage. A 42 year veteran should be able to discuss an invoice with a calm customer, who stated multiple times they did not want to argue, without resorting to threats and power moves. I have paid the bill in full, but I am sharing this so other customers know that asking questions at this shop is met with aggression. Original: ​I had a deeply unsettling experience at this shop that had nothing to do with the quality of the repair and everything to do with the owner Gus’s ego and hostility. ​After receiving a quote for 4 ignition coils at $158.37 each and 4 spark plugs at $36.17 each, I noticed a total price difference of over $419 compared to official OEM Hyundai/Kia parts available through authorized online wholesalers. I called with a simple goal: to understand the pricing and see if there was room for negotiation. I was not looking for a fight; I was looking for transparency. ​Instead of a professional dialogue, I was met with immediate anger and condescension from Gus: ​Refusal to Explain: Gus confirmed that his pricing is the official Hyundai dealer price and includes a shop warranty. However, despite me stating multiple times that I did not want to argue and just wanted an explanation for why the dealer price is nearly double the market rate, Gus became irate. ​The "40-Year" Ego: Gus told me I "don't know how the real world works" and stated that I should never even mention the word "negotiation" at his shop. He used his "40+ years of experience" to talk down to me, treating a polite inquiry as a personal insult to his integrity. ​Retaliatory Threats: Because I asked a question about a $400+ gap in part costs, Gus ordered his staff to stop working on my car and threatened to charge me labor fees just to reassemble the vehicle and return it to me "as-is" (broken). ​Antagonistic Behavior: Even after I acknowledged the dealer pricing and told him to proceed with the repair, he remained spiteful. He insisted I call other dealers myself just to "prove me wrong" instead of simply finishing the service professionally. ​Gus may be honest about using dealer parts and providing a warranty, but he values "being right" and protecting his ego more than he values respectful customer communication. If you are a customer who expects a rational conversation about why you are being charged the highest possible retail price, be prepared for Gus to meet you with threats and condescension. ​I would strongly advise avoiding this shop if you expect to be treated with basic respect.