VOLSAR Automotive Service, Inc.

Met Carmelo and Gus this morning when I took my 23 old truck for an inspection. I have had bad experience at other shops for simple inspections before. Not at Volsar, they were friendly, professional, and honest. I did all the work myself so I know my truck inside out and know nothing is wrong or need fixing. Volsar confirm nothing was needed besides the inspection sticker. I will start bringing my cars here for mechanic work in the future. It’s hard to find honest and good mechanics.

Fabulous family owned with great customer service. Gus is very knowledgeable and helpful.

WEEK 0: I called two weeks ahead of my scheduled appointment: oil change, 4 tires, 2 shocks & alignment. I told them I would pay up front for the parts so they could order them ahead of time. They told me they would order the parts & it would not be necessary to pay up front. I followed up the phone call with an email reiterating everything & specified the tires as well. WEEK 2: My appointment is Monday. As I drop off the car, they say they will complete the work by the end of the day or tomorrow by noon; “We will call you to let you know.” 5pm, no phone call, I called them. They told me that they are all backed up because an employee was sick, but the car should be ready by tomorrow evening & “We will call you to let you know.” Tuesday, 5pm, no phone call. I call & this time I was told all the lifts were taken; so, they could not complete the work. “We will call you to let you know but the car will definitely be ready by Friday”. Friday, 5pm, no phone call. I call them & it is apparent that they have not ordered the tires nor the shocks, but they were able to change the oil. They tell me that the tires will be delivered by Monday or Tuesday, but the shocks will not be delivered until Wednesday. They had my car for a week & managed to change the oil, lie about pre-ordering parts, stated three false ready dates & made 0 phone calls to me on their incompetence. WEEK 3: I call them on Wednesday, was told the delivery truck broke down & they have not received tires. (There is a Costco 1 mile away that has the tires in stock.) The shocks will be delivered on Thursday or Friday. I call them Friday. Good News: they have mounted, balanced & installed the tires. Bad news: They ordered the wrong shocks from their distributor & now must order them from a source in Michigan. WEEK 4: They call Monday to tell me the shocks have arrived, but they will not be able to install them until Wednesday. I complain & suggest that they prioritize my car after the plethora of delays, they say if I bring the car in early Wednesday, they will complete the shocks & alignment in 2 hours. I brought the car in & was first in line on Wednesday. Now the guy says I should be able to pick it up by 5pm. I reminded him that he told me it would be ready in a couple of hours. After 2 hours, they told me that they had ordered the wrong parts AGAIN! The right part is only in Randolph MA & should be delivered early next week. WEEK 5: The shocks arrive on Wednesday & I am told the car will be ready on Thursday, at 5pm. On Thursday, I am on my way to pick up my car & they call me at 4:55. They tell me that the electrical connectors for the shocks are corroded & need to be replaced. (They have taken the shocks off & on twice & yet did not notice the corrosion earlier?) They say that the parts are ordered & they should be delivered & installed by Friday, but I can take my car in the meantime. When I get to the garage, they repeat the information, but now it’s a Monday install. WEEK 6: Over the weekend the tire-pressure warning light comes on, indicating a tire has low pressure. The invoice states they inflated the tires to the Audi specs & reset the tire pressure sensor. I bring the car in on Monday to complete the shock installation/alignment & tell them about the warning light. When I picked the car up Monday evening, they told me that the tire was not leaking & contrary to the invoice, they had not reset the tire pressure system after installing the new tires. WEEK 7: I am highly skeptical about their competence given the past 6 weeks; so, I check the oil level. Upon opening the hood, I noticed the oil dipstick is filthy with greasy fingerprints & is broken in two places. Additionally, when I check the tire pressure, one valve stem cap is missing & another one is hanging on by a thread. SUMMARY: Mistakes happen, no one is perfect. But the breadth of their incompetence & depth of their dishonesty is unfathomable & inexcusable. If you are looking to save a few dollars on a high production car, this might be the place for you; otherwise, go elsewhere.

Drove up to Boston yesterday and today need to drive 10 hours back home. Some parts under the car got broken on the way up and this morning went to Volsar without an appointment. They were so kind to schedule me in and fixed the parts and did a trip check for me. Really appreciate their kindness. George was so friendly and helpful. Highly recommended!

A reliable and experienced classic FJ cruiser mechanic is hard to find in Massachusetts, Gus at Volsar Automotive is one of those rare few. He currently works on multiple land cruisers of varying vintage and conditions including my 1967 FJ40 with a Chevy V8. My truck is not too original compared to the others, it has a solid frame and it drives but it has been pretty modified by previous owners. Gus is guiding me through replacing those hacky mods with high quality solutions and starting us on the rolling restoration path to bring back that classic cruiser character. Gus has done a lot of work off the clock for me on this truck. I can tell he is really passionate about FJs and helping me take my cruiser to the next level. He does a really good job explaining everything he is doing. I hope to someday to understand my cruiser like he does. So far I have had general maintenance done, carburetor adjusted, beautiful custom engine mounts installed and he has made a whole list of other items to address to improve the truck that I want to check off. For the time Gus puts in and the quality of work the value is incredibly fair. I highly recommend Gus and Volsar for your classic Land Cruiser repair needs if you live in the greater Boston area / Massachusetts in general.

This shop is one of the best if not the best in area. Took my subaru outback there last your service/repair on front end of my car. This year I was going for my inspection and car failed so I brought it to them to look over. I was expecting to pay a pretty penny. When the called me with the quote the told me they were warrantied the work that let go and all I have to cover was just doing my breaks. These guys a straight forward and honest with me. I am definitely planning on going back and they will be my regular shop I bring my cars to

I have been a customer at VOLSAR for two years now. Highly recommend! Gus and his staff are 100% trustworthy, always explain the work needed, and charge a very fair price. They really know how to service Volkswagens, too. I have a 2015 Volkswagen Golf TDI diesel, which can be a quirky car to own. They always know exactly what to do and make the repairs so quickly! Lastly, they are fun to be around, and the whole environment & customer experience is stress-free.

Gus and his entire team were incredible. I made an appointment about a week ago after trying to get into any place in the boston area to help me. Great pricing, great service, great place. They fixed my car and I was in and out in two hours. I will not go anywhere else now!

As someone who likes driving older vehicles but doesn’t have the time, tools, or talent to maintain them myself, it’s important to have a mechanic you can trust. In my experience, Gus, Carmelo, and the Volsar team always try to do what’s right for their customers. They have been maintaining my 80 Series Land Cruiser and a 4Runner before that for 5 years. This review is long overdue.. I highly recommend Volsar!