Pilgrim Insurance Co

Pilgrim Isurance doesn't pay on insured clients car rental claims. I had 100 pd 3000 pm my car was in the auto body shop for 28 days they only paid me 900. Even though I had paid for the higher coverage... They said it should have only taken 9 days. It's not my fault it tokt 28 days. 😂😂😂😂

Pilgrim insurance is absolutely the worst insurance I wished I read the reviews first, so hopefully you will read this and go somewhere else. You're supposed to get 30 days for rental that's what you pay for they told me I only get two weeks and anything after that I have to pay for even though I did not receive payment for my car so I was stranded with no car for about a week and a half I had to threaten to take them to court for under valuing my vehicle. My son Marcus has insurance with them he had to pay in full through a third party and make payments to them the insurance said his premium went up why not bill the this party which he making payment to, so what they did is send a book to his house which he never received and they cancelled him the only reason we even found out is because I called to make changes on my insurance and the last told me his insurance got cancelled I believe it is illegal what they did and I will seek a lawyer for advice. You will regret being insured with them I will post on Facebook and every where I can to let people know about pilgrim insurance

Just had an auto accident in Boston, MA. The driver was insured by Pilgrim Insurance that hit my car. Pilgrim claims agents have stated what the law is in MA but I have further evidence showing there driver is at fault, Pilgrim Insurance claims agents do not decide or make the Law! Not happy with this company!

I would not recommend this company to anyone. I am not a customer and they transcribed an account number and withdrew 1400.00 from my checking account. This put me in overdraft and I am on vacation 120 miles from home. It will take 24 hours to resolve with my bank and there is no one you can contact directly at Pilgrim. Thanks a lot Pilgrim Insurance for wrecking my vacation!

Worst customer service you will experience. It took my claim manager almost a week to even answer my calls after numerous voicemails. Its also funny because they pride themselves in returning customer calls within 24hrs but like i said it took them almost a week to just answer my call. The customer service representative that ive dealt with dont actually listen to what your saying but will make it seem like she is. Ive been driving my car around barely unfit for the road (because i need to go to work) and pilgrim insurance doesnt care. They dont care about your safety or anyone else’s safety, just their money. Dont waste your time and pick another insurance company dont say i didnt warn you!

If they shut down it would be because they do not protect they basic insurers so why we care about them. Everything our fault and they fault finding is rigged with prejudice. And they slandering me to the RMV, lieing to claim adjusters saying I didn't make a statement it's just my statement was undermined and never investigated. I HATE THEM. ALL I WANNA DI IS SUE THEM FOR GETTING ME IN TROUBLE WITH THE RMV BASED ON THE LIES THEY TELL

Worst Insurance ever My dad has an ongoing claim with these people every time i called or he called same person answers the phone his claim is under investigation because the incident happened out of state (he came to visit me and my kids in MD from Mass) his car is in the shop since january 2014 its May 16 2014 now these people are crazy. unfortunately my dad was diagnosed with cancer and guess what that doesnt make any difference for this company his claim is still under investigation and they asked him to come in for a sit down interview under oath WTF??? I ended up hiring a Lawyer and the case is still in the process his doctor had to write a paper for the insurance that he is not able to communicate with any legal matters and that was after i called in on his behalf and told them what happened they told me ohh its ok well post pone the interview for another 3 months WTF??? the car is still damaged in the shop... and being charged $130 per day for storage. My dad is not gonna be able to drive most likely in the near future these people are heartless...

This place is terrible. Pay your monthly bill and all is well...call for a little bit of assistance and you cant pay them enough to want to help you. Unbelievable the reluctance to serve and the attitude about it on top of it. Its bad enough your having a bad day already, but now you have to call and deal with these people who could CLEARLY care less. A one Sabrina Saint Surin an appraiser for pilgrim, was particularly difficult and rude.

They are very rude and don't care about there costumers. Every time you try and call to get answers to why your policy just went up. They simply say "that's the way it is". They can't even give you any info about the why factor. I pay 300 a month for liability.. it's fricken crazy worst company ever.. please take my warning , and know I'm done with them

Ever since coverage started, Pilgrim has been sketchy in terms of changing payments and charging random payments, and while calling to dispute these charges they are unprofessional and arrogant. Very high premium prices for very low service, coverage, and customer support. Terrible company and employees.