JW Logistics, LLC

Just had a delivery from Omar. He was great! Professional, kind, and made sure I didn't need any help before he left. Thank you for amazing service!

Ordered a Rifle Safe from Home Depot on Aug 15. HD website stated delivery by Aug 29. Was in JW's possession by Aug 20. Finally HD website and JW websites stated delivery by Aug 30. Next day stated delivery by Aug 31, then it happened again for delivery on Sep 1 and within a few hours JW website changed delivery date to Sep 3. This is ridiculous. Then was in correspondence with Wendy Diaz at JW, she stated that they're having a terrible time finding a driver to deliver to Yuma Az from Phoenix Az. How is that my problem??? Why take the job if you can't deliver??? I even went to ask her if I could come pick it up and JW pay me... she stated I could come pick it up but made no mention of compensation for me... but you were going to pay the driver (whom you cannot find anyways) but not me??? JW seems awfully shady. So then I reached out to HD for help... they made several attempts to contact JW with no answer and no response. So now HD has escalated this Delivery Management Case. I sure hope JW looses its contract with HD.

Omar is awesome. He found my home without a problem (it’s a new development and not on Google Maps yet), delivered within the window quoted by the main office, placed the items in my garage and even asked if I needed him to move anything else or assist with opening the boxes! This guy really cares and is a valuable asset to JW Logistics. As for the company itself, I can’t say they held up their end of the bargain. They were to deliver two days ago but no showed. And no show the next day too. When questioned they claimed driver couldn’t find the address. But didn’t bother to call or text for directions. Thankfully Omar made up for the shortcomings of JW Logistics by his professionalism and courtesy. Thank you again, Omar!

I had two Home Depot orders delivered by JW Logistics in the past month. The first was a 500 pound garage storage system on March 10th and the second was a 250 pound tall garage storage cabinet on April 12th. My experience with both deliveries was simply perfect. Omar made both deliveries, and was very friendly and courteous. The first delivery he made he used a pallet jack to trundle that 500 pound load up our steep driveway and positioned exactly where I wanted it in front of our garage, as it wasn't possible to roll it inside as the garage door clearance was too low. The second delivery he was able to use a two wheeled dolly since this was only a 250 pound load. Omar asked me where I wanted it in the garage as he was able to tilt the load down low enough to clear the garage door and set it upright towards the back of the garage near the storage system I had setup a few weeks ago. This saved me much extra work moving the cabinet into position after unpacking it. I really appreciated Omar's outstanding customer service.

Julian was able to make the delivery one hour early despite my address being transferred incorrectly from original invoice to freight delivery address. I commend Julian on his customer service and determination to find my home. Julian was awesome and is an asset to JW Logistics, LLC. Thank you again, Julian

Omar (driver and deliver man) was great! I have a newborn and I could not answer the door right away. He rang the door bell and put the boxes at front of my garage door. Before he left and when I finally went outside he asked me if I wanted the boxes inside (they were big and heavy). He moved the boxes to inside my garage without problems. Nice guy!

Was hoping to get my item early and there was no way to track a package from their web site, but... Julian was very friendly and helpful. Very pleased with his customer service, which is why I'm giving 5 stars. That said, communication from the company could be improved and be able to track an item from their site would be useful.

Julian delivered a refrigerator from Home Depot for us today. We received excellent service! He brought it up a steep driveway in 100 degree weather, placed it in the room and all with a great attitude!

Absolute garbage experience. They texted me 4 days ago to say my delivery was coming that day, never showed up. Tried contacting them, nobody picked up the phone, answered texts or responded to voicemails. Get a deliver notice for today, they say they will let me know 30m in advance. I wanted to put it in my garage rather than up the stairs on my patio. They showed up sometime this morning, did not knock or ring the doorbell, no “30m notification” was provided and they left a 350lbs safe in my yard which I now need to drag over to my detached garage. This is ridiculous, if I could move a 300lbs safe I wouldn’t have had it delivered to me.

A dreadful experience so far and it's not over yet. A 150 lb item purchased at Home Depot on April 1 was supposed to delivered on April 21. Then April 22, Then April 23, Then April 26. Then April 27. Given that we're leaving our winter home on April 26, I tried to cancel the order with Home Depot. "Sorry, it's out of our hands... it has to be delivered before it can be returned". Calls form Home Depot to JW Logistics went unanswered. Exceptional poor customer service by both JW Logistics (and Home Depot). Update: We stayed in Arizona a couple of extra days... primarily for the reported Apr 27 delivery. Didn't come. When I escalated the call at Home Depot, the very helpful women, Robin, said she couldn't even tell where the shipment was. She refunded my money and said she'd follow up with JW Logistics. I'll follow up with Jim Wright the CEO to express my displeasure.