Direct Energy

Direct Energy

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Direct Energy, ABD ve Kanada genelinde elektrik, doğal gaz ve ev hizmetleri sunmaktadır. Uygun fiyatlar ve kaliteli müşteri hizmetleri ile enerji ihtiyaçlarınıza çözüm bulmayı hedeflemektedir. Tasarruf etmeye başlamak için sunduğu çeşitli seçeneklerle kullanıcıların enerji maliyetlerini düşürmelerine yardımcı olmaktadır.

About Direct Energy

Who Is Direct Energy?

Direct Energy is one of North America's largest retail providers of electricity, natural gas, and home and business energy-related services. With a history spanning several decades, the company is dedicated to offering customers choice, simplicity, and innovation in managing their energy consumption. Direct Energy empowers its clients with straightforward solutions to monitor, understand, and control their electricity and natural gas usage.

Who Owns Direct Energy?

Direct Energy is owned by NRG Energy, a leading integrated energy and services provider. NRG Energy acquired Direct Energy in January 2021 for $3.625 billion in an all-cash transaction, expanding its customer base and enhancing its position in the North American energy market.

When Was Direct Energy Founded?

Direct Energy was founded in 1986 in Toronto, Canada, as a competitive energy retailer. Over the years, it has grown to become a significant player in the North American energy sector, serving millions of customers across the United States and Canada.

What Services Does Direct Energy Offer?

Direct Energy provides a comprehensive range of services to meet the diverse needs of its residential and commercial customers. These services include:

  • Electricity and Natural Gas Supply: Offering various plans tailored to different consumption patterns and preferences.
  • Home Services: Providing home protection plans, home security solutions, and smart home integrations to enhance comfort and safety.
  • Energy Efficiency Solutions: Supplying tools and resources to help customers monitor and reduce their energy usage, leading to potential cost savings.

Direct Energy Business Information

Direct Energy operates as a public company headquartered in Houston, Texas. It is one of the largest retail energy providers in North America, serving over 5 million residential and commercial customers. The company offers a variety of energy plans and services across multiple states in the U.S. and the Canadian province of Alberta.

Direct Energy Contact

For customer support, Direct Energy provides dedicated contact channels for different regions:

  • Texas Customers: Reach the customer care team toll-free at 1-888-305-3828 or email ga-deonlinehelptx@directenergy.com. Support is available 24/7.
  • Customers Outside Texas: Contact the customer care team at csdirectenergy@directenergy.com. Support is available Monday – Friday, 8:00 a.m. – 8:00 p.m. ET, and Saturday, 8:00 a.m. – 5:00 p.m. ET.

Direct Energy Phone Number

The main customer care phone number for Direct Energy is 1-888-305-3828 for Texas customers. For customers outside Texas, the contact number is not specified; please reach out via the provided email address for assistance.

Direct Energy Mobile Phone

No mobile phone number could be identified for Direct Energy; contacting the company directly is recommended for the most up-to-date information.

Direct Energy Fax

No fax number could be identified for Direct Energy; contacting the company directly is recommended for the most up-to-date information.

Direct Energy Email Address

For customer support, you can email Direct Energy at ga-deonlinehelptx@directenergy.com for Texas customers or csdirectenergy@directenergy.com for customers outside Texas.

Direct Energy Address

The corporate headquarters of Direct Energy is located at 1301 McKinney St, Suite 4800, Houston, Texas 77010, USA.

Direct Energy Working Hours

Direct Energy serves during weekday business hours; please get in touch for exact times.

What Time Does Direct Energy Open?

Direct Energy serves during weekday business hours; please get in touch for exact times.

What Time Does Direct Energy Close?

Direct Energy serves during weekday business hours; please get in touch for exact times.

Is Direct Energy Open on Weekends?

Direct Energy serves during weekday business hours; please get in touch for exact times.

Is Direct Energy Open on Sundays?

Direct Energy serves during weekday business hours; please get in touch for exact times.

Direct Energy Instagram

No Instagram account could be identified for Direct Energy; contacting the company directly is recommended for the most up-to-date information.

Direct Energy Facebook

No Facebook account could be identified for Direct Energy; contacting the company directly is recommended for the most up-to-date information.

Direct Energy Twitter (X)

No Twitter account could be identified for Direct Energy; contacting the company directly is recommended for the most up-to-date information.

Direct Energy LinkedIn

Direct Energy maintains a presence on LinkedIn, where you can find company updates and employee information.

Reviews 100

N
Nancy Grilliot This review was sourced from Google 19 August 2026

Direct energy is the best my electricbills were affordable!Thanks direct energy!

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Troy Peiffer This review was sourced from Google 19 August 2026

9.9 rate was the best rate and saved me a good amount of money the last 8 months.

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Amelia Brown This review was sourced from Google 19 August 2026

Very polite, expert and knowledgeable experience. Great customer service.

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Thomas Kaufmann This review was sourced from Google 19 August 2026

it appears to me supply charges have remained the same yer over year. i also like the confidence that the energy I'm using is provided 100% from renewables

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Steve R This review was sourced from Google 19 August 2026

The supply is very consistent and I've never had to contact DE for any issues. Luckily, I locked in at a low rate for 3 years.

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dennis pasquale This review was sourced from Google 19 August 2026

Sure i moved to a Co. that kept badgering me Jan&Feb came with 350$ bills even after beinglocked into a fixed rate my normal bill is 90-125$ never been that high & i jumped ship

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Michael Fularz This review was sourced from Google 19 August 2026

Gave me my kwh hours I wanted to pay08.160cents

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Dina Sharrow This review was sourced from Google 19 August 2026

Direct Energy has made such a difference in keeping costs of electricity manageable / I have had no problem with them !

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Pete Bej This review was sourced from Google 19 August 2026

So far so good. Direct Energy have very competitive rates and a good blend of renewable energy mix.

J
Jim Hornbeck This review was sourced from Google 19 August 2026

We love Direct Energy's competitive rates, and protection with long term enrollment!

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