Lucent Health

Mary was FANTASTIC! She helped me get a letter to my auto insurance. Last time I requested this letter it took about four phone calls before it was correct., they were super helpful every time I called , but Mary did it right away! These agents are super nice & helpful

Ever since my school district switched over and had Lucent health as coverage, it has been a nightmare and a mess. I’ve been battling some charges for eight months. The insurance company blames the hospital, and the hospital blames the insurance company. The customer reps are nice on the phone, but they don’t get anything done. I am not somebody who doesn’t pay my bills, but I shouldn’t have to pay for things that are covered.

Still waiting on payments to be maid over one year and 5 months. Still going back and forth with, these things take time. This insurance has been a night mare and nobody answers and gives you the correct answer. They also say they will pay but when you go see your provider they don't pay. Several other employees are having the same problem. Bills are not getting paid and to get any kind of reimbursement takes for ever and still nothing was paid out. Horrible coverage for what I pay.

Lucent Health has been a nightmare. Their customer service has been so friendly, but nothing ever gets done. They want to throw pennies at medical bills, which in turn have come back to me. I am now in collections because they refuse to pay my bills, even though they keep telling me they are taking care of it. Run away from Lucent!!

Gave me the run around on a bill for more than a year, that I ended up paying.

EDIT: This place killed my wife! My wife has cancer and we have been waiting 4 weeks to see an oncologist for chemotherapy. Studies have shown every week that you wait for treatment increases your likeliness of death by 1-3%. Why does this need to take so long for life saving treatment? Hopefully we can get some answers and update this post.

I agree with what everybody says here. Every time someone in my family has had a medical service done, it takes ages for the insurance to cover it. The hospital blames the insurance and the insurance, the hospital. While, the agents are nice on the phone, they don't help too much. What has helped is submitting a case to the Patient Advocacy center.

Lucent Health provides my clients with timely, accurate claim service. The Account Management team is OUTSTANDING and goes above and beyond to deliver excellent service, pro-actively offers solutions to bring value to the health plan while providing cost effective care.

As a business owner who has tried to use Lucent as a TPA, I am not sure how they continue to stay in business. Our experience has been terrible. We moved to a new TPA more than 6 months ago and the aftermath of Lucent's terrible business practices (or lack of practices) are still haunting us. I wish I could say something positive, but the purpose of my review is to caution others considering using them. This was a very costly mistake for our business and has resulted in a lot of very frustrated employees.

Insurance is garbage ! No one wants to accept the insurance can’t get proper medical care due to limited places that accept contacted them because I have a specific disease that only Cleveland clinic has specialist they told me I could go to Columbus hospital over 2 hours away and a shitty hospital with bad reviews one hospital called them 5 times to verify benefits only to continue to get hung up on Never got through I called the insurance company the lady sounded like she wasn’t sure of how and what to do this is a ongoing problem