Lucent Health

This got to be one of the pathetic insurance service ever to exist. The customer service agents wont answer calls, the online chat doesn't work. Getting reimbursed is real pain. Time to switch I guess.

customer service non-existent. every time i have called, nothing but voicemails and no return phone calls. finally called my health systems financial department to get the pre-certification.

The worst insurance company I've ever had to deal with. My company changed insurance and every prescription my previous insurance covered they are denying. No help no call backs they don't care at all!

Every visit is efficient and thorough. The staff ensures my health needs are met with compassion and expertise.

knowledgeable staff who cares. Very helpful. A lot of people don’t realize it’s not their fault for billing problems. It’s all based on your heath care plan, not this company

no one knows about this insurance!!!! its so hard to book an appointment anywhere because every time I try , I get the same response : we are not familiar with this insurance

Worst insurance company ever. Rude customer service representatives. I get hung up on constantly and they are no help at all.

Feel confident in the quality of care provided. They truly listen and address all my concerns.

Worst insurance I've ever had, no one answers my calls for member services, almost no doctors accept this insurance provider, out of pocket cost will send you to the poor house.

Customer Service is very rude. I called 2 different times and got 2 different answers. One lady Referred me to the member portal where I could not access the provider finder or my coverage detail information. Not helpful WHAT SO EVER.