ERC Urgent & Primary Care

cannot believe what I just went through as I’m still trying to make sense of it. I went through something terrible and was transferred from an organization that provided services free of charge. I was able to manage to get together money to pay $130 to this company for their PEP services. We had been in contact since Tuesday. I was super thankful as this whole ordeal had been stressful. I let them know ahead of time I didn’t have insurance that was valid in the state of GA. I let the office supervisor know specifically, as well as the receptionist. There were no problems at first. I reiterated for the 5th time that I didn’t have insurance in the stare of the GA. The doctor (Lauren) was attentive and understanding! Hats off to her for making me feel so comfortable in a situation that was the absolute worst. There was one issue though. My insurance. As I had thought. She apologized and said they’d refund my money. She was super nice about it. Later, the office supervisor (Deborah) called, was snarky and told me they would not be giving my money back because it covered the doctors appointment. And not the program. I get that. However I applied and paid for the doctors appointment because the receptionist told me I’d qualify for the program. Even when I mentioned me not having any insurance in the state of GA. If anyone had stated I wouldn’t qualify for the program because of my insurance status, I would’ve never applied. I applied and paid because they said I did qualify and would be able to get PEP ! Nonetheless, their own doctor saw an issue and told me I’d qualify for a refund. However, Deborah has thought otherwise. So now im out of $130 and time, which both are extremely precious in a situation like mine. Overall, im hurt. Where’s the empowerment? UPDATE: I did speak with a Ms. Tanesha and had the issue resolved. I loved the way she handled things and they seemed to have had miscommunication amongst each other. Overall, I did go through something disheartening that was a bother. But they did call back and make it right. I appreciate that more than ever. Thank you.

AMAZING staff. Amazing energy. Super welcoming. Super helpful. So happy I was referred to this place. Have no insurance right now, paid out of pocket but was reasonable.

As a health professional who’s seen and experienced the worst of the healthcare system, experiencing this phenomenal team of professionals is refreshing. Angel at the front desk was so pleasant. I’ll be sure to return here for my women wellness needs.

Everyone was extremely nice and welcoming! The process was seamless, the staff were very accommodating and patient. Special shout out to Millie for helping have "the talk" with my daughter

I visited ERC for my annual flu shot, and I had an incredible visit. I was greeted with a warm smile by Antonio and received amazing service by Lauren. My shot was painless and very quick. I would highly recommend ERC for any service.

I have been a customer of Empowerment Resource Center for several years. It's always important to know your status and all the staff and everyone at ERC makes getting check-ups and HIV/STD testing a total breeze. I would like to recognize, in particular, Ron -- always helpful and polite, Smella -- greets you with a smile that you can feel on the phone and even better in person, and Lauren -- an AMAZING practitioner who truly cares about her patients. This is a great clinic and team.

First of all these folks are literally my friends lol. They do such a good job at balancing the personal with the professional and make my experience coming here to be proactive about my reproductive health-10/10 enjoyable. Millie and Joshua always have a smile on their face when greeting patients and their guests and Lauren was intentional and inclusive of my changing gender identities. Antonina was very collaborative with empowering me to make decisions about my body. And Antonio is very knowledgeable about the various processes of the clinic and in keeping patients informed. Love it hereeee.

What a wonderful place for “awkward” healthcare needs. My insurance (which is really good!) was denying my injections for an antibiotic and the pharmacy was quoting a cost of $400. $400 for an antibiotic that I’d then have to take to my doctor to get injected. The pharmacy suggested Empowerment after I balked at the price and asked to shop around. I called, the receptionist was super nice and knowledgeable for what to me, is an awkward situation to be in. Add in that I travel for work; and they had availability in a couple hours! I was sold. I wanted it done now. Took Marta as their office is literally next to the Peachtree Center station and couldn’t be more convenient if Marta is an option. The staff was absolutely wonderful. They could converse and have a good time to really calm your nerves. The injection hurt pretty bad and I got nauseous; but they quickly called in someone to help that could handle how big I am, should I need assistance. Other than the actual shot; I surprisingly had a good time here! The best part: my cost was $400+ and they charged $55 for everything. Can’t recommend this place enough! What a fun?, wonderful experience!

NP Kate was kind, informative, and seemed geniunely interested in helping me. She answered all of my questions. I would recommend her to anyone. Milly the CMA was sweet and for sure one of the best phlebotomists I've met. I barely felt the stick! Finally, JuJu was awesome, funny, and explained my payment options to me patiently. I had a great experience over all at ERC Urgent and Primary Care. This is the place to go if you're downtown!

Empowerment Resource Center (ERC) is an exceptional healthcare facility in the heart of Downtown Atlanta - on Peachtree Street. Their staff and providers are incredibly friendly, welcoming, and compassionate, creating a space where people truly feel supported and heard. ERC is an Atlanta “Center of Excellence” in HIV prevention and care, playing a critical role in helping end the HIV epidemic through education, access, and community leadership. Highly recommend ERC for outstanding care and impact. You will not be disappointed!