Driven Brands, Inc.

Driven Brands, Inc recently acquired Arland a car wash that I had a membership with. It now goes by Take 5 Car Wash. Once the purchase went through, they “grandfathered” all of the old members of Arland into their system. Problem is their new price structure was in fact less than Arland but they continued to charge at the old rate. They had no intention of letting anyone know that, and the only way I found out was inquiring with one of the attendants. Their business practices are unethical at best and potentially criminal. They are stealing money from the old members that were with Arland. Stay away from them.

Meineke charged me to replace a caliper promising that it was the source of the noise I was hearing. I drove away and the noise was still there. I've wasted so much time and energy trying to chase these guys down for a refund. They are set up to avoid customer complaints. They know exactly what they're doing and I'm confident karma will pay all of them a visit.

June 11th they did my oil change but did not secure the plug. My car had to be towed to Firestone because it said don't drive. It is August 25th and I have been waiting on a refund since June 13th.

Tony is great. I had a problem with my engine overheating. There was an expensive way to fix it but he searched a dealerships repair database and found an easier and much less expensive way to fix it. Most places would have done it the expensive way and made more money off me but Tony wanted to help me as much as possible. He saved me a lot of money. He is also a very friendly and caring person to everyone. He can absolutely be trusted to give you honest service at a good price. I would highly recommend him to anyone.

Starkville, MS. Paid for car wash. Proceeded to follow car in front already entering wash. Manager “Billy?” becomes hysterical, yelling to stop. Then starts waving angrily to move forward, as if line was being held up ( no other cars behind). During this whole process he continued with belittling gestures. After the wash was over, an inquiry was made as to what was the employee’s name. Response was “don’t know.” This was my wife’s experience. She has frequently used this wash facility. Never again

Put one charge on my debit card in December 2023 and they have been charging my card in January 2024 and now in February 2024. Unabe to contact anyone an corporate with a solution or a response. Don't ever use their car washes, ever!

This company owns several companies including Meineke. I reached out about expensive earbuds, left mistakenly, that were stolen from my vehicle. Meineke was not my choice because of stuff like this but my dealership was paying for work so they had me take it their. I called Meineke Customer Service, the 1st person that I spoke with was unprofessional. After a couple of rounds of calling to speak with someone who was more service oriented, I received a call back from corporate. The rep, again, was unprofessional, nonchalant and lacked empathy -- all traits required of being a customer service professional. Even once saying sarcastically, "There is no here in corporate that can help you with some missing earbuds ma'am." They may just be earbuds but they were mine and should not have been taken. Anyway, she redirected to the same Meineke that I had already complained to and received no resolution about stolen earbuds. After I explained that I already spoke to them and need deeper resolution she said there was nothing could do. I didn't understand so I asked to speak with someone else, even a manager that may have had more empathy. She said there was no one else and hung up in my face. I am working now to file a complaint everywhere possible. Please avoid doing business with this company at all costs. Try a small business or take it to a dealership for service.

Bad business. Take 5 will never get another $1 from me. I had an issue at a Lexington, SC location on October 5, 2024 and today is the 14th and I’m still trying to get in touch with someone. A $37 carwash have costed me wayyyyyy more. Frank’s carwash NEVER operated like this.

My SUV was damaged from the conveyor line shutting down at the tire shine area. From reading previous reviews I’m not the only person to experience this and having the same results. YOUR AT FAULT! Once the conveyor line was started my vehicle and the vehicle behind bumped which did damage to my bumper. Jeff from the company said I was at fault. Nick, the employee that was there that day, 10/10 said management staff would not come see about my complaint and wouldn’t share the video footage would show machinery malfunction. He also stated this happens Several times a week. Stay far away from this car wash. I’m going to Fuller’s Car Wash. wish I could give zero stars.

Customer service is horrible. They FALSLEY advertise that you can cancel your Take 5 car wash "at any time". We are over a month into the cancelation process and they are refusing to cancel. They even have in our file that we filled out their form. Now we are having to get the card company involved to put stop payments on the transactions.