United Medical Instruments (UMI)

The owner is one of the best people I’ve ever meet. Very down to earth and helpful. I’ve worked at a clinic where Chris visited multiple times and he was extremely competent and helpful. The doctor at the clinic was excruciatingly demanding but Chris and the owner went up and beyond more than anyone I can ever think can do. Their team has provided me with immense amount of favors. This place is highly recommended!!! Can’t get better!!

Chris provided excellent customer service. We feel he went above and beyond to meet our expectations and make us feel like a valued customer. We will request him every time. He is very knowledgeable as well as personable and funny.

Absolutely the best service I've ever received with the purchase of an ultrasound. I have bought ultrasounds over the years from all the leading manufacturers including ATL, Phillips, GE and Simons never experienced this kind of professionalism, not even close. UMI specially Matt, Chris and Shilby are outstanding, They are courteous, true to their word, easily accessible and extremely helpful. I wish I could give them six stars.

I’m disheartened to have to give UMI a negative review as most of our experience with them was generally positive, but they were unfortunately very misleading and disingenuous with one critical element of business – the warranty on our machine. My wife and I originally purchased an expensive Terason ultrasound machine from UMI about 2 years back from a sales member named Eric who was generally very helpful and honest. However, my wife and I were very cautious in our purchase of the machine because we just weren’t sure how our new business would fare. To that end, we frequently asked Eric “will the machine’s warranty transfer if we end up having to sell it?” To which Eric would always respond “yes, the warranty can be transferred.” Fast forward about a month and a half and ago when my wife and I decided to sell our machine – she had found a new job and we didn’t want to pursue the business any longer. Given Eric’s reassurances that the warranty from the machine would transfer to the new owner, we were planning to advertise the machine as coming with the original five year warranty, but just in case we also gave UMI a call to confirm that the warranty would transfer. After speaking with a different employee at UMI (apparently Eric is no longer with them), we were told that “the warranty can transfer with a small fee”. It’s at that time that we really should have asked what “small” means to them, but I guess we were naive. Given the assurance that the warranty would transfer with a small fee we listed our machine for sale and advertised it as coming with the original 5-year warranty. The person that ended up purchasing our machine, it turns out, had already spoken with a sales member at UMI (Neil) who had given him quotes on brand new machines. Having found our machine for sale online at a much reduced price, and coming with the original warranty, the purchaser decided to go with our machine instead of a brand new one – thus leaving Neil without his commission. Once the machine was sold to the purchaser, he reached out to UMI to ask for the warranty to be transferred to his name. Neil told him that he could purchase a warranty at a price of $3,500 per year or $8,000 for the remaining 3-years of the original warranty. Interestingly, Neil actually told the purchaser that he “sold the machine to us” and that he knew exactly who we were when we had never spoken with him before and we actually purchased the machine from Eric. I assumed this was just a salesman trying to make some money out of a deal that didn’t work out for him, so I reached out to UMI directly to ask for assistance in transferring the warranty. While my original call to UMI (I spoke with Mansoor) sounded very promising – he said that he could definitely transfer the warranty for me and that it wouldn’t be a problem, didn’t even mention a fee – I was completely appalled when he emailed me 2 days later saying that we could transfer the warranty for $8,000 for the remaining 3 years. To my greater surprise, guess who was CC’d on the email – Neil. While it may in fact be common practice to upcharge for a warranty transfer after the sale of an expensive machine like this, I nevertheless believe UMI has been very disingenuous about the warranty transfer right from the start. At first they made it sound like it would transfer without issue, then they said it would be a “small fee”, immediately followed by an $8,000 bill for the “transferred” warranty. I fail to see how $8,000 is in any way a transfer rather than just a brand new purchase of a warranty. Very disappointed in UMI with how this was handled and certainly not paying the $8,000 ransom for the warranty.

Today Chris visited my office and when I mentioned to him a transfer speed issue, he immediately looked into it and actually fixed it within minutes. I had been struggling with this issue for over a month, so Chris was indeed God-sent, and his helping attitude really saved the day for us. Always ask for him when you need any help. I must say that Chris is a very valuable asset to his company.

I started a new office a few weeks ago. They left me in charge of getting the terason tab 3200 back up and running. Not my fav machine. Also, we were having trouble dicom uploads of studies. Chris helped me at least once a week for hours at a time. He help the me fix the machine several times. He has a great amount of patience and knowledge about the terason. If there was something he didn’t know he quickly used his resources to find out. My office is in NY and the busiest clinic I’ve ever seen. The turn around time from UMI was quick and efficient. Not a moment wasted. I really appreciate the help they offered with such great customer service. I literally was contacting them as early as 5am and as late as 8pm. Chris always responded and was always there. I have another company that I contact to work on the Dicom PACS issues and it was the complete opposite. I just need to get my work done. Without Chris and UMI I would still be stuck. I can’t thank them enough. -Henry

Chris came to our office to service our ultrasound machine. He was very professional and explained his findings once he was done. I then had an issue with the machine a couple of weeks afterward and contacted the company. The receptionist quickly got hold of Chris who called me back with the information I needed to get the machine operating again. Very kind staff and Chris did a great job!

Incredible customer service. I bought an ultrasound machine from UMI four years ago and needed a quick repair for my transducer. The whole team not only remembered me from my initial purchase, but seriously bent over backwards to get my probe fixed and back to me in Minnesota in LESS THAN 48 HOURS so it would be ready for my patients. I can't express enough my gratitude for making what could have been a costly and time consuming repair an easy worry free task. Thank you UMI!!

Chris Gonzalez at UMI went above and beyond to assist and answer all my questions.He leads by example.Technical support is crucial to the clinic I work for and and I would always ask for Chris for excellent customer support. His professionalism and courtesy is unbelievable. UMI should be extremely satisfied to have an employee of his caliber.He is a stellar employee!

Very good experience working with United Medical in the last two days. I wish I found out about the company before I bought a new echo machine. From the owner down to the staff and especially the technician Chris Gonzales, they are knowledgeable, honest, helpful and delivered what they promised. I recommend them highly.