Imagine Energy

18-month update: We haven't paid a dime over the minimum bill for electricity service since having solar installed. Going solar has been one of the best decisions we have ever made, both for the environment and for our monthly expenses. All production estimates provided by the company have been either met or exceeded. I can confirm their sales data is no lie - it is extremely accurate, you will see the savings that they say you will see. After having this system for more than a year, I wanted to integrate the inverter data into my smart home management server. Access to this data requires a server-side change on the part of the installer, and is a moderately complicated task. I emailed Imagine Energy requesting this access, and even 18 months post-install, they got back to me within 24 hours and provided the access I needed. Imagine Energy continues to provide excellent support even long after the sale, which is truly a great thing! Original Review: Imagine Energy did an excellent job with the design and installation of our new residential solar system. They provided several cost proposals from different panel manufacturers so we could choose the configuration that met our needs. Ultimately we chose a Tier 1 manufacturer with a system size sufficient to offset our full consumption. Installation was completed in 3 days, and their crew was extremely polite and courteous to us. Their electricians worked to ensure that there would be minimal noise and disruption to our workday. The work is flawless, and the crew is extremely good at what they do, from design through power-on. Once installed, the system passed both county and utility inspections without any issues. Our system was priced extremely competitively when compared to other firms in the area; their proposal for the panel configuration we selected ended up being the lowest cost bid we received for this setup. However, we selected them based on their knowledge of the industry, straightforward pricing (with no sales pressure), and their overall attention to detail throughout the design and proposal process. We're extremely happy with the results, and would not hesitate to select Imagine Energy again for our future green energy needs.

Our inverter stopped working and Imagine offered to replace it at our cost. They never provided the requested quote so we got another company to come out. They stated our inverter was under warranty which Imagine never informed us of. Manufacturer informed us our inverter warranty was voided by Imagine's incorrect installation. Even when we were going to be paying the company was not very responsive. We made them aware of their incorrect installation and our voided warranty in September of 2023 and still no resolution. Company seldom responds and always says they are working on some solution for us. We've lost thousands of dollars of solar benefits due to our system being down for years without proper assistance from the installer, Imagine. We've waited and waited before doing negative reviews to give them opportunity after opportunity to resolve. Finally reached the limit after them going back to ignoring emails like the 20-30 times before this. Terrible company if you want your work done right or for them to follow through on anything. Update, after bad review and complaint to Better Business Bureau, company came out and replaced parts in Inverter damaged by bad install. Tech didn’t speak with us and unit was not working after they left. Followed up with company who reported it was working fine and lack of wattage was clouds. Turns out technician forgot to turn on the power into the inverter. Luckily, working now after 3 years of energy lost. Disappointed company didn’t let us know about warranty and included service contract in beginning and would have let us pay for repairs.

We needed electricity in one of our WrenOak Vineyard outbuildings and decided to put in an off-grid solar electrical system. Our electrician recommended Imagine Energy. The whole process was excellent from start to finish. Every member of the crew was first rate and easy to work with. We now have electricity for our lights, fans, internet, EV charger... I could not be happier with "Imagine Energy" and have recommended them to friends and colleagues.

Do NOT hire this company! Imagine Energy is the worst contractor I've ever had the displeasure of working with. They performed the job incorrectly, ignoring both the signed contract and the permits. Specifically, they connected our solar system to the wrong electrical meter on our building. While they eventually set it up correctly (after WE notified them of the issue), this resulted in a 6 month delay. The staff were uncommunicative and uninformed on the project - there was no clear project management whatsoever. We asked for a project timeline and building use schedule multiple times and were not provided with this information. We regularly had to send 3+ emails over the course of multiple weeks just to get a response. We are a small nonprofit community center and cannot recommend staying away from Imagine Energy enough.

Imagine installed a solar system onto a new roof on this house some 2.5 years before I bought it. The roof started dripping water in January and I tried to contact them about fixing it. Contacting them took two days (+ weekend) of calling and leaving messages before I finally went down there in person and spoke to someone. From then on we mostly emailed, but when I did call they literally never picked up when I pressed 3 for service, and only intermittently when I pressed 1 for sales. Emails were sometimes replied to same day, but sometimes only after 2, 3, or 5 days or just ignored completely. The copy of the warranty I had from the house sale mentioned a workmanship warranty but gave no details about its scope or time range. Imagine staff ultimately patched the roof - twice - but it took two months, dozens of emails, and along the way I felt that I was treated pretty rudely on several occasions. The office manager would not provide me with a copy of the workmanship warranty or spell out what I could expect, and instead acted like I was being unreasonable when I kept asking. She rescheduled me once a few days ahead of the expected visit because she had forgotten it was a federal holiday. She once scheduled me for the morning of "Tuesday the 19th" when Tuesday was the 18th, and didn't clarify till Tuesday afternoon when I had already wasted the morning waiting for them to arrive that what she meant was Wednesday. And once I hung out for the duration of the arrival window only to later be told that the owner had come by and knocked but nobody answered. My car was there, I was there, but he didn't bother to call, just left and I kept waiting another hour. It was just always some small annoyance or lack of organization or professionalism on their part that made things worse. The leak was such a minor issue but they managed to make it pretty hellish and lengthy to deal with. It took two months and two patch jobs to fix the roof, and in the process it became clear that there were multiple extra holes through the roofing at at least two locations, where I guess the installers were stabbing around looking for the rafter, then threw some tar on the additional holes when they were done. While Imagine did ultimately patch the roof and the drywall, I have very little confidence in them and would rather pay someone else to fix it the next time it fails - which I suspect it will, given their apparent installation practices - than deal with them again. For those of you looking to install solar panels on your composite shingle roof, please know that you will be putting holes through it and voiding whatever warranty you have, and please, please read the warranty carefully so you know what to expect if you have a leak! I'll end by saying that the guys who came to patch were truly delightful - punctual, communicative, honest and friendly. I wish the office end of things could match the level of the technicians!

November 7 Update: Changing to 2 stars since our system finally went online at the end of October. I still wouldn't recommend choosing this company but at least the work is complete and everything seems to be working well. Original Review: Our initial consult with the Sales team was great and we had friends that had worked with Imagine Energy with no problems so we felt confident that we had picked a reliable contractor. However since signing our contract, putting down a 50% deposit and being introduced to our original Project Manager in mid September 2022 we ran into several difficulties. It has been over a year now and we still do not have a functioning system. There were three instances where Imagine gave us installation dates, but then ended up not beginning the work. On one of these occasions we were at least told about the delay, but for the other two I had to email and call after Imagine simply did not show up to our house. Additionally, once the work finally did begin it took nearly a month for Imagine to finish and I had to actually call their Accounts Receivable department explaining why we hadn’t paid the remaining invoice balance to get the installation completed. Once the system was installed, Imagine forgot to leave the proper paperwork at our house so the initial inspection with the county failed. And as the final straw, Imagine did not complete the required forms with the utility company to swap out our meter, resulting in another delay which is still pending. Even more frustrating than the delays, was the poor communication from the company. We went through two project managers and getting any sort of response (if we even received one) usually took several calls and emails. There was a lack of proactive communication when delays arose and we’ve wasted far too much time trying to figure out when our system would actually be installed. I cannot recommend using Imagine Energy.