Hot Topic

Meh the whole experience was just meh like found a super cute mmpr shirt but the employees where just kinda in their own world and kinda rude

I experienced great customer service when I needed to return an item. Marie was helpful. Store was cleaned and stocked well.

Completely wasted my time I had enough to buy with my card and with Tap and apparently their Tap machine didnt work then they claimed the other one did and we did this maybe three different times and they Completely wasted my time my advice GET THE TAP MACHINE FIXED SO YOU DONT LOSE MONEY OR CUSTOMERS they could have at least given me a discount fit wasting so much of my time.

Will definitely come here again. I went in to pick up a shirt I ordered online. Mia Gibson was absolutely wonderful to me. I came in 30 minutes before the store closed for the day but I was in no way rushed. Mia was very helpful in helping me find the correct pants size. Mia was very friendly and relatable. I didn't even notice she had already locked the outside doors to the shop. Mia let me take the time I needed to find my correct pants size and she was more than happy to let me do so. She trusted me in the store with her and made me feel comfortable and welcome. 5 stars for Mia! Mia Gibson 274944

This location has a different audience than a lot of the other stores, so a lot of the items that sell quickly at the other locations can still be found stowed away here. The wall of shirts especially always has some hidden gems that there aren't room to display. Richard was also a sweetheart!

I live downtown and every time I come here they make me feel so welcomed and always answering all of my questions! The assistant Lita is so good with people

Great store as most hot topics are. The 2 girls working you did good but if I may I want to offer this advice when you see any guests in the store one of you keep stalking and the other one assist guest and if it gets more than 5 or 6 people because of how small yall are both of you should stop cleaning or stalking the shelves and both focus on customers until you get lower in numbers. Otherwise great job and you both deserve a raise

This shop has loads of collectible items, from t-shirts and jackets to action figures and jewelry. The staff is super friendly and very helpful. This is a great place to get gifts for those hard to shop for people, those with eclectic tastes, and those with body piercings. It's hard to describe the variety of items available here, but it's a fun place to shop.

Worst customer service ever ! And beware for the very intolerant and rude manager with dark brown hair and heavy eye liner. I came in there to redeem my hot topic rewards birthday five dollar credit.. that says in the fine print ... that you do not have to buy anything and you can use the coupon towards any order even if it is only five dollars. I tried to buy three of the phone pop sockets and because it was not over 30 the manager who I discussed above told me I was not allowed to use my coupon even though I explained to her that the birthday coupon does not require a minimum purchase. She continued to huff and puff and argue with me and lose her patients within moments . I was very nice and polite and she knows me very well because I come in there all of the time and I spend about $200 biweekly when I have the money to. I have had to make a few returns because of damaged products and items not fitting , but that is why they have a return policy. And I always have my receipt. She has treated me like a second-class citizen and every time I go to return something and rolls her eyes and throws the merchandise on the floor. I have called corporate on her four times now and something needs to happen because this location has lost a customer for life . I will never be caught dead in that horrible store of negative energy again and I will spend my hard earned money elsewhere. I have worked in customer service all of my life and I have never even treated my most difficult client as horrible as she has treated me when I have been sweet to her . After calling corporate or fourth time they gave me a $10 credit and told me to try to use it online so I ended up getting everything I wanted in the end after making about four phone calls . Corporate told me that I was allowed to use my five dollar birthday gift card without making any purchases and awarded me another five dollar birthday credit due to the bad customer service I received at the Denver pavilions location. So I ended up getting what I wanted for free when I could've again spend money on this company. Even though I ended up getting the product I wanted I am still extremely appalled of how I was treated as a human being . You just don't treat people like that especially this day and age we need to be more kind to each other. If she had just treated me correctly in the first place hot topic would've made money off of me and now they have just given me free coupon so that's not a good business decision on their end. Next time use great customer service and your profit will continue on. I will not stop calling corporate until his girl is reprimanded because she does not how to interact with a customer at all, and she seems to have too short of a temper for her to handle any of her duties as a retail manager . I do not feel safe shopping in the store and I will never return . God bless this girl and I hope that she finds happiness and I hope that she can bring that happiness to other people through her work I don't mean any harm I just want people to know the truth God bless

I left my credit card at the store on May 12th and I didn't realize until after they had closed. The guy working was very nice and stayed an hour late so I could come get my card. I'm eternally grateful. Please give him a raise!!