Stanley Auto Group

I have my explorer in the shop and from the A pillar recently flying off it has cause water damage. When I took it in I had no windshield wipers, third row, or dome lights. With diagnostics done and the technician say the water damage is cause by the recall flying off! Ford refuses to put me into a rental. Tomorrow will be a week of me paying for my own rental! So sick and disgusted with the ford Stanley group for not looking at customers but as anything but a number! When because of their recalled part can be courteous and care about the ones that drive their vehicles!

What an awesome car buying experience I just had with Kirby Driver at Stanley Auto Group Dallas Location on a Friday night an hour and a half after they had closed. He was very honest with me and I got a great deal and would love to do business with him in the future and also recommend the dealership!!

From start to finish Stanley Auto Group Brownwood exceeded my expectations! This is by far the best car buying experience I’ve had! Charys Leal was fantastic to work with - friendly, communicative and went above and beyond to answer all my questions. They even delivered the car to my home (3 hours away!) for a test drive! The entire experience was top notch!!! THANK YOU to all involved - Charys, Marcus, Glenn and Martha! You make the car buying experience great!

If I could give this car lot one star I would. Sales people are great however manager is HORRIBLE! they won’t work on a payment plan after you purchase one car, paid it off then buy another one, but lose your job due to a company closing down. They’re absolutely heartless.

Got me back on the road fast

The only reason I'm giving 1 stars is because I love the vehicle I'm purchasing if they had an option for 0 it would be my first choice. I begin to purchase my vehicle on January 31,2018 and was able to talk to the lady on the phone about payments and everything needed for the vehicle. After purchase I was told my job, that I made good money, was closing it's doors. I had to find another job. I explained to the managers that I'm not making as much and wanted to change the dates so my payments wouldn't be late. They told me that they couldn't do that. My payments are due on the 1st and I knew that when I purchased the car. Not only is that an issue, I called to make a payment arrangement with one employee, she accepted it, and I thought the deal was done. Everyday, multiple times a day, they called avout the payment even after the arrangement. I asked could I have 1 person over my loan since none of the 5 people in the office communicate, the answer was still no. I'm still having the same problem financially but I make my car payments. I wish they were more considerate of their customers and life events than money. I'm not satisfied with the werviceim provided but I love my vehicle that I have. To avoid hassle, STAY AWAY!!!!

My son bought a new Ram from Stanley Auto in Brownfield and had a good experience. He recommended them to me, got may okay and then gave my contact info to the salesperson. I was contacted and made arrangements to look at a used truck. At the same time my son was working on upgrading to a larger truck through the dealership with the same sales person. I purchased my truck and the next day got a call from my son wanting to know if I had authorized use of my credit information on the purchase of his truck. I DID NOT authorize, when directly asked about this the general manager said to my daughter-in-law, that the salespersons were acting in their best interest. It seems to me that the sales staff was working in someones best interest, their own!. Save yourself some grief and bypass this dealership!

Do not recommend using this auto group. It took me years to recover money owed from a gap policy. When I deposited the check it was returned for “insufficient funds”. What they are doing is against the law & will be reported to the insurance commission. Edited to include response from reply: Stanley Chevrolet is the store who handled the sale and other corresponds. Please include a return email or number for me to contact you as requested.

Early in 2023, I made a custom order from Stanley Automotive Enterprises for a 2023 Ford F-150. Being a custom order made from out-of-state, I was impressed with how seamless the process was. Everyone I talked to from Stanley, from the time of the order to delivery, was helpful and knowledgeable. Originally, the order was expected to take up to one year, but it ended up being delivered within 6 months. There was no damage to the vehicle despite it being a cross-country trip. I’m impressed with the professionalism of Stanley Automotive Enterprises and would recommend them to anyone who is interested in a new vehicle purchase.

⭐ If I could give zero stars, I would. Overall, this has been one of the worst experiences I’ve had purchasing a vehicle. I would not recommend buying a car from this dealership unless you’re a certified mechanic and know exactly what to look for. I worked with Edward and Matthew — both were cool people and tried to be helpful. However, transparency was lacking. The manager (the one in the single office on the left) was incredibly unprofessional. He walked right past me during my first visit, didn’t introduce himself, didn’t acknowledge me, and didn’t ask how things were going — just ignored me completely. I purchased a 2017 Buick Encore, and on the same day I drove it home, the check engine light came on and the AC vents started blowing smoke. I immediately contacted Edward, who told me not to worry because the car came with a warranty — what he didn’t mention was that there’s a $100 deductible every time you use it, even if it’s day one. I had to drop the car off at their mechanic, pick up a loaner, and wait several days. When I got the car back, the AC stopped working again. I live about an hour away, and now I was told they wouldn’t offer a loaner this time because the first one was just a “courtesy.” I then paid out of pocket to have a separate mechanic look at the car. He found what the actual issue was with the AC — it wasn’t the compressor like their shop claimed. When I brought that to their mechanic, he refused to listen and “fixed” the wrong thing. I ended up paying another $100 just to retrieve my car, and the AC still doesn’t work. When I explained all this to Edward, Matthew, the manager, and even the finance team, they all told me there’s “nothing they can do.” Not even 30 days into ownership, and I’ve already spent hundreds of dollars trying to fix a vehicle they sold me in faulty condition — and I still have no AC. To make matters worse, the mechanic I paid also found a wire under the hood that shouldn’t even be there — something not original to the vehicle. When I told the dealership mechanic, they pushed it out of sight instead of explaining or addressing it. Bottom line: the lack of accountability and care from both management and the finance team is unacceptable. I understand companies have policies, but this situation called for compassion and basic customer service. Instead, I was left to deal with it on my own. Save yourself the stress, time, and money. I wouldn’t recommend this dealership to anyone. When the AC is completely fixed, I’ll come back and update this