Purple Lotus Downtown San Jose Dispensary

This club is pretty good, not to mention in a good location. They have discounts from time to time up to 30% on Vapes and Bud. If you're a Veteran, you can save even more on everything. Every time you purchase something you gain points which is like money so you can let your points build up over a month or so and use them on a purchase to save more. So like I said, "Pretty good place in my opinion" and I've got 45 years experience 🤫

I love this dispensary, so quick & easy! always a deal going on(: never had a bad experience going here, the puppy wall is absolutely my favorite, unfortunately i only have kids lol

I placed an order at 6:40 for a delivery between 8pm and 10pm. I received an email immediately that my ordered had been received. At 9:25pm, I received a text with my tracking link stating my delivery would arrive between 9:59pm and 10:03pm. However then at 9:49, Purple Lotus texted me saying they were unable to complete my delivery despite confirming over 3 hours prior. It would have been helpful to be informed anytime in the 3 hours I was waiting or prior to receiving a tracking link from the driver…

This is easily the best dispensary in the area! From the moment I walked in, the atmosphere was welcoming and professional. The staff is incredibly knowledgeable—they didn't just try to sell me the most expensive shelf; they actually listened to what I needed and gave me a killer recommendation. The product selection is top-tier and the check-out process was seamless. I’ll definitely be a regular her

Christian and Noel are the best! They helped me sold an issues with stiizy (super rare but great customer service for issues if you do have one). This is An amazing process and I will for sure come back with this type of service and price.

I had placed an online order for delivery with a window of 5-7pm, I was ready with cash and a $50 dollar tip. I called at 5:30 to check in so I could make dinner plans accordingly, and was told the estimated delivery time was 6pm due to the driver just getting back from break. I didn’t receive any updates until after 6, I waited until after 7pm and the order never showed up. No text, no email, no phone call. I had to miss out on other plans for an order I never received and was never followed up on. :(

It was my first time in and she made me feel less overwhelmed on what to get. She was super friendly and welcoming will definitely see me back in the future

Every time I go there, there's almost always a problem. One time they mislabeled their website, and when I tried to return the mislabeled bud they told me they couldn't refund it even though it was their fault the website was wrong... They made it right by giving me some free stuff but still a hassle to deal with. Then the last time I placed an order online they somehow got the order wrong and gave me a cartridge instead of rosin, and when I went back to exchange they said they didn't even have the rosin I had ordered, even though it was still up on their website. They didn't give me anything for free for their mistake that I had to go correct. The final straw happened today when the guy asked if I wanted to apply my reward points to my order, I said yes, and then he only applied some of the points and left $12 of points on my account... who would only want some of their rewards used if they don't specify that? Their system that updates the website and orders is pretty miserable and unreliable, their employees aren't very helpful and can barely work their own system, and overall it's just a poorly run place. Unreliable website, bad management, bad dispensary. Only reason this isn't 1 star is the location is amazing for downtown SJ. But the convenience of walking to a dispensary is not worth the hassle of dealing with their questionable employees and bad inventory tracking system.

Shopped here first time, Kaiju was super curteous and found what I needed. The selection and price points are very good. I will return. Everyone here is super friendly. Glad to support this business.

Cashless payment system was a pain. One didn't work at all a the other was broken. If you want to pay cash only, it's a great service to use. If you need to use a debit card, forget it. UPDATE: I took the owner up on trying again and had more problems paying - the ATM service they use is terrible. After another failed attempt, an employee named Dennis told me I was no longer allowed to order from the store. I guess they didn't like my review.