Albrecht Auto Group

This is the worst customer service I’ve ever encountered (except ones from gas stations). First of all, they are very rude and unprofessional. I first talked to a service representative person via their website. She was helpful so I put a deposit to keep the car I wanted. I asked her to make sure to send me the receipt, and she said would make sure to ask her manager, who processes the payment to send me the receipt. They processed right away but I have not received any payment confirmation nor the receipt from them even after a week. I emailed the rep to follow up with her manager and she said yes. - No response. Few days later I called them and directly asked the manager to send me the receipt. He said he would let the sales person know - no apologies or whatsoever. The sales person texted me just a picture of receipt without mentioning who even he is. Months later, he suddenly called me on a weekday and said “someone didn’t get approved the car you wanted. Do you wanna come to get the car right now?”. Ok, who are you again? And you are not the only person on this earth working on daytime/weekdays. Please have a courtesy to at lease ask “is this good time to talk” and to mention your name first. This is not a shopping of buying a can of soda from gas station. No professionalism at all and I have no trust to this dealership at all. Decided not to pursue this car no longer with them. However, they have not returned my deposit. Surprise. They just ignored my message. I think they are too busy with selling cars to be professionals.

I had my truck recently in for a back window issue. Hailey & Katie both worked with me for the leak with the window from start to finish. From scheduling, to loaner car to getting job done. A lot of teamwork with both of them. Thank you both for your efforts.

These folks are associated with Infinity of Nashua. I just bought a car from them. I was treated very well with no pressure. The car was fairly priced and they resolved any concerns I had. Computer readings showed no code clearing/tampering. They provided service history and Carfax. They came across extremely honest. I am over 50 with a family of 5 drivers, so I have many car purchases behind me. These folks were very straight forward and honest in my dealings with them. This was easiest dealership I have dealt with. I would buy from them again.

I wanted to compliment your Service Advisor Amanda Reid. She wasn’t my advisor but I saw her a few times during my time there. She was extremely pleasant, polite, and professional. Unfortunately, while I was checking out, she had a horrible customer who was being obnoxiously rude to her; way over the line. Amanda demonstrated great poise and professionalism throughout the entire interaction. Nothing she or the dealership had done could have warranted this customer’s actions. Amanda could not have handled the situation any better than she did. Please compliment her patience and willingness to keep the situation deescalated. Her poise and professionalism really made a difference. Awesome job Amanda!!! Please make sure she is recognized for her outstanding customer service!!!

Owners of Woburn Toyota, what a bunch of robbers and good for nothings. They do not honor their recalls or Customer service protection. They tried to charge me for a driveshaft u-joints at 4x the national average. the service manager was petty and mean. unprofessional and unhelpful. only after making a BBB complaints were they going to honor the driveshaft u-joint CSP. There was a frame recall. i was notified, i brought my 2010 Tacoma in to be checked. Service said my frame was fine in 2019 but now there is a giant hole that could not have formed in just the last few years. Now they wont even service my vehicle, it can't pass Ma. inspection and can not be sold. making it a worthless truck good only for parts.

Jame is spot on, well equipped with information and good communication with great customers care

Came to this dealer for an oil change special, listed on their website. Coupon said up to 6 quarts. My vehicle takes 7 quarts so I was told I can’t use the coupon. Felt like bait and switch but the service advisor gave me another deal that I was happy with. Call and question any promotional service before you head down to the dealership.

I recently purchased a brand new Toyota Camry and had great customer service. I Brough an offer I had online from Capital One Auto Finance to the dealer, and they took great care of me showing the vehicle I had originally found online, and also being extremely helpful along the way. I had the pleasure to work with Lurgy Ramos on my transaction and she was a rockstar. I look forward to a long term relationship with this dealer, and many more purchases in the future. Thank you!

Albrecht auto was truly one of the most disappointing customer service experiences I have ever had. I’m not just talking about purchasing a car, I’m talking about any meaningful purchase I’ve made in my life. From sales people who truly embody the quintessential “used car salesperson” by promising discounts and walking away during financing, to sales management who would promise swift action to your issues and then never call you back. Albrecht truly let me down at every turn. After leaving the dealership with the car it took more than a week for them to file the paperwork with my insurance company. (It was illegal to drive the car at that point) To build upon that, they didn’t bring the paperwork to the RMV until more than two weeks post purchase. During this delay, whenever I could get someone on the phone I was constantly reassured that it was just “clerical errors” holding up the paperwork. But at one point (more than a week after the contract was signed) their sales rep even went as far as to tell me I needed to drive back to the dealership and re-sign the entire contract. I had to escalate the issue to their vice president in order to get action; without her intervention I’m sure I would still be without a registration. If you are in the market I highly suggest you stay away from this dealership. PS. Their one rockstar was the internet sales rep Nick. Although he was new with the company, he always answered my calls and emails. Thanks Nick.

I had the pleasure of buying my Toyota Tundra at Woburn Toyota! Barry Caine made my experience wonderful! Barry was (and is) kind, honest, and jovial on the job. Barry is everything you want your car salesman to be! I must also point out that Barry worked with us to get the deal done at a price that was affordable! If a manager is reading this you should be proud of Barry Caine, a five star employee and person. -Wyatt L.